WELCOME TO OUR
Refund and Returns Policy
Last updated: July 8, 2023
Thank you for choosing Xtreme Organic for your premium hair care needs. We strive to ensure satisfaction for all our valued customers who purchase our top-quality shampoos, conditioners, and hair masks. Given the personal and intimate nature of our products, we have implemented the following policies regarding refunds and returns:
Returns:
No Returns Accepted:
Due to the personal and intimate nature of our products, we, at Xtreme Organic, do not accept returns as our items cannot be resold once they have left our warehouse.
Refunds:
Defective Products:
If a product is received defective or damaged, please notify our Customer Support team immediately, within 7 days of receiving your order, by contacting us via the [Contact Us] form on our website or by emailing [email protected]. Photographic evidence of the defect or damage will be required. Upon verification, we will issue a replacement or refund, as appropriate.
Incorrect or Incomplete Orders:
If you receive an incorrect or incomplete order, please contact our Customer Support team within 7 days of receiving the items. We will promptly send out the correct items or issue a refund, as deemed suitable.
Refund Processing:
Approved refunds will be processed within 7-10 business days, and the amount will be credited back to the original payment method used during purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank’s policies.
Exchanges:
No Exchanges:
Xtreme Organic does not offer exchanges on any items due to the personal use nature of our products.
Cancellations:
Order Cancellation:
You may cancel your order within 24 hours of placing it by contacting our Customer Support team. Once the cancellation is confirmed, a full refund will be initiated. If the order has already been shipped, we will be unable to cancel it, and no refund will be available.
Additional Information
Please review your order carefully before placing it to ensure the accuracy of the items ordered.
All sale items are final sale and cannot be refunded or exchanged.
If your package is lost in transit, please contact our Customer Support team as soon as possible.
All sale items are final sale and cannot be refunded or exchanged.
If your package is lost in transit, please contact our Customer Support team as soon as possible.
Customer Support
For any questions or concerns related to your order, please contact our Customer Support team:
Email: [email protected]
Phone: (469) 515-7090
By purchasing from Xtreme Organic, you agree to this Refund and Returns Policy. We reserve the right to modify this policy at any time, and the changes will be effective when posted on our website.
Thank you for your understanding and cooperation.
Email: [email protected]
Phone: (469) 515-7090
By purchasing from Xtreme Organic, you agree to this Refund and Returns Policy. We reserve the right to modify this policy at any time, and the changes will be effective when posted on our website.
Thank you for your understanding and cooperation.